Consumer is the purpose and most powerful motivating force of production, yet at the same time consumer is equally vulnerable segment of the whole marketing system. Attempts have been made to guard the interest of the consumer. In 1986, Government of India enacted a comprehensive legislation-Consumer Protection Act, to safe guard the interest of the consumer. The Consumer Protection Act, 1986, applies to all goods and services, excluding goods for resale or for commercial purpose and services rendered free of charge and under a contract for personal service. The provisions of the Act are compensatory in nature. It covers public, private, joint and cooperative sectors.
The Act enshrines the rights of the consumer such as right to safety, right to be informed, right to be heard, and right to choose, right to seek redressal and right to consumer education.
At Advocate Dhruv Sharma, we make you understand the rights that have been afforded to you and how you can enforce them for your own protection. Whether you need to know your rights, protect yourself from bad actors, or pursue justice, our team of Consumer Protection Attorneys are here to help.
+91 9870257821
A consumer is either an individual or a group of individuals who ultimately is/are the final users of the products or the services. Thus a consumer is the one who ultimately pays to consume such goods and services for personal use and not for manufacture or resale. The Consumer Protection Act is a social welfare legislation, enacted as a result of widespread consumer protection movement.
We makes the consumer know about their rights and represent them in case of breach of any of their rights which can be :-
- Education of the consumer
- Right to be heard
- Right of safety (for use of material)
- Right to Choose
- Right of Information (of material)
- Right to get redressal
In the Quality, Quantity, Potency, Purity or Standard of the product and Manner of Performance of product or service so purchased by the consumer from the market.